LAST UPDATED: November 2026
Thank you for shopping at popular198.com. We want you to love your order. If something is not right, we are here to help.
30-DAY PROTECTION
We offer a 30-day protection window from the date your order is delivered.
ELIGIBLE FOR REFUND OR FREE REPLACEMENT
- Item arrived damaged or defective
- Wrong item, wrong size, or wrong color was sent
- Package confirmed lost in transit
HOW TO REQUEST
Email us at [email protected] within 7 days of delivery with:
- Your order number
- A photo or short video showing the issue
- A brief description of the problem
We will respond within 24-48 hours with a solution: a full refund to your original payment method or a free replacement shipped from our U.S. warehouse.
IMPORTANT NOTES
- Items must be unused, unwashed, and in original condition with tags attached.
- For damaged, defective, or incorrect items, you do not need to return the product – a photo is enough.
- Orders returned to sender due to an incorrect or incomplete address provided at checkout are not eligible for a refund. Please double-check your shipping address before placing your order.
- Approved refunds are processed within 3-5 business days. Your bank may take additional time to post the credit.
EXCHANGES (SIZE/COLOR CHANGES)
Because all items ship from our U.S. warehouse with fast turnaround, we are unable to offer direct exchanges. If you need a different size or color, please request a refund per the policy above and place a new order.
QUESTIONS?
Contact us anytime at [email protected]. We typically reply within 24 hours.